Terms & conditions

These terms apply to your use of igs.today and to enquiries made through it. They are not the trading conditions for our services — those are our written trading conditions, described in section 5, which govern every job we undertake.

1. Who we are

igs.today is operated by Instant Global Solutions Ltd, a private limited company registered in Scotland under company number SC798191, registered office 145 Carsaig Drive, Glasgow, G52 1AS.

You can contact us through the enquiry form on this website, or by post at the registered office above.

2. Using this website

By using this website you accept these terms. If you do not accept them, please do not use the site.

You agree not to:

• use the site for any unlawful or fraudulent purpose;
• submit false information, or another person's details without their permission;
• attempt to gain unauthorised access to the site, its server or any connected system;
• introduce any virus, trojan, worm or other malicious code, or launch a denial-of-service attack;
• use automated means to scrape, harvest or submit to the site, other than a well-behaved search engine crawler.

We may withdraw or restrict access at any time, and we may report unlawful use to the relevant authorities.

3. Accuracy of information on this site

The content of this website is general information about our services. Coverage, capacity, transit times, service levels and any figures shown are indicative and describe capability in general terms. They are not a quotation, an offer, or a guarantee of what any particular movement will cost or how long it will take.

Photographs on this site are representative images. They are not photographs of our own vehicles, aircraft, vessels or facilities, and should not be read as depicting assets we own or operate.

4. Enquiries

Submitting the enquiry form does not create a contract and places neither party under any obligation. We aim to respond within one working day but do not guarantee a response, and we may decline any enquiry without giving a reason — including where a movement, commodity, party or destination would breach sanctions, export controls or carrier restrictions.

You are responsible for the accuracy of what you submit. Personal data in an enquiry is handled as set out in our privacy policy.

5. Trading conditions — please read this section

All business we undertake is subject to our written trading conditions, a copy of which is supplied with every quotation and is available on request. Please read them before instructing us. They form part of the contract, and they materially affect your rights.

In common with the rest of the freight forwarding industry, those conditions limit the amount we are liable for if goods are lost, damaged or delayed, exclude liability for consequential loss such as loss of profit or production, and impose time limits for notifying and bringing a claim that are considerably shorter than the general limitation period. They also set out when we act as your agent rather than as principal, and give us a lien over goods and documents for sums owed to us. The conditions themselves are what govern — this paragraph is a summary, not a substitute.

Because our liability is limited in this way, we strongly recommend you insure the cargo. We can arrange marine cargo insurance on request, but we do not do so unless you instruct us in writing.

Separately, and regardless of our own conditions, where an international convention applies compulsorily to a movement — the Montreal Convention for carriage by air, the CMR Convention for international carriage by road, or the Hague-Visby Rules for carriage by sea — that convention's liability regime applies to that leg and cannot be contracted out of.

6. Quotations and contracts for services

A quotation is an invitation to treat, not a binding offer, and is valid for 30 days unless it states otherwise. Rates are quoted on the information given at the time and may be adjusted where the actual weight, dimensions, packing, commodity classification or handling requirement differ, or where carrier surcharges, currency movements, duties or taxes change.

A contract comes into existence when we accept your booking in writing. That booking, the quotation it references and our trading conditions together form the agreement, and they take precedence over anything on this website.

7. Your obligations

You warrant that:

• the description, weight, dimensions and classification of the goods you give us are accurate and complete;
• the goods are properly packed and marked for the mode of transport;
• you have declared any dangerous goods, and provided the required declarations and documentation, before the goods are tendered;
• the movement does not breach any sanctions, export control or embargo, and no party to it is a designated person;
• you are entitled to give instructions in respect of the goods.

Undeclared dangerous goods are a safety and criminal matter, not a commercial one, and you indemnify us against the consequences.

8. Intellectual property

All content on this website — text, layout, graphics, photographs and code — is owned by or licensed to Instant Global Solutions Ltd and protected by copyright and other intellectual property laws. You may view and print pages for your own internal business use. You may not otherwise copy, republish, distribute or commercially exploit any part of the site without our prior written permission.

9. Liability for this website

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, we exclude all conditions, warranties and other terms that might otherwise be implied into your use of this website, and we will not be liable for any loss of profit, loss of business, business interruption or loss of anticipated savings arising from your use of, or inability to use, this site. We are not liable for the content of any third-party website linked from here.

Our liability for services is governed by our trading conditions and any applicable international convention, not by this section.

10. Complaints

If you are unhappy with any aspect of our service, contact us through the enquiry form or in writing at 145 Carsaig Drive, Glasgow, G52 1AS. We will acknowledge within 5 working days and give a full response within 21 days. Note that raising a complaint does not extend the notice and time-bar periods in our trading conditions — and those require written notice, so a formal claim must still be notified in writing within those periods.

11. Changes to these terms

We may revise these terms at any time by updating this page. The version in force is the one published here when you use the site.

12. Governing law

These terms, and any dispute arising out of them or their subject matter, are governed by the law of Scotland and subject to the exclusive jurisdiction of the Scottish courts. Contracts for services are governed by the law and jurisdiction stated in our trading conditions.